Returns

RETURNS

Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

Conditions for Returns To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Partial Refunds (if applicable) In certain cases, only partial refunds are granted:

• Products with obvious signs of use.
• Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

Refunds Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed and automatically credited to your credit card or original method of payment within a few days.

Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@smowo.de.

Shipping Costs You will be responsible for paying for your own shipping costs for returning your item if the value of the returned items is less than 30 Euros. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchange Delivery Time The time it takes for your exchanged product to reach you may vary depending on where you live.

Contact for Returns Please contact us at service@smowo.de before returning an item. We will guide you through the return process.